IMPORTANT INFORMATION FROM MAIL SERVICES

The university Mail Service staff is excited about your arrival to campus. Mail Services offers a full array of services from USPS, UPS and FedEx, along with mailing supplies and package preparation services.

Faculty, Staff and Student Packages

  • In order to avoid crowding and long lines in our mail-room, reservations are required to visit Mail Services in order to pick-up or mail packages at the service lobby window.
  • To make a reservation, go to deaconrec.wfu.edu and choose the Mail Services icon using your WFU Google sign-on.
  • To make your experience as efficient as possible:
    • Please wait to receive an email confirmation from WFU Mail Services that indicates that your package has been processed internally before making a reservation.
    • Additionally, students should pick up their package slip from their PO Box prior to their appointment time and bring that to the service counter.
  • Reservations are not required to mail a FedEx package from the FedEx window.

As you prepare to come to campus, we ask that you minimize the number of items shipped to campus to avoid crowding and long lines in our mail-room. The Benson Center will have capacity limits that may increase the time it may take to connect you with your package(s). We recommend you bring what you need with you as you travel to campus for move-in.

    Campus Mail Updates

  • Fall Operations
    Mail operating hours are Monday – Friday 8:00 a.m. – 5:00 p.m. and Saturday 11:  a.m. – 1:00 p.m
     
    Adhere to social distancing policies, follow directional signs/arrows and always wear a mask.
    Faculty, Staff and Student PO Boxes
    • Reservations are not required to check PO Boxes.
    • Follow directional signage/arrows and maintain socials distance of 6 feet.
    Faculty/Staff
    • Departments that need to reestablish regular mail delivery should contact Meri Silveri via email at silvermm@wfu.ed
    • If departments have specific days/hours that the office will be open and want mail delivery, contact Mail Services with this information, as well.
    • Departments that are unsure of office hours will be required to pick-up mail at their department  PO Box.
    • Mail Services will contact departments that have accumulated excessive mail that will need to be picked up.

     

  • Hours of Operation

    Effective Monday, March 23, 2020:

    • Mail Services lobby is closed. 
    • Faculty/Staff: DeaconOne card/Staff ID access will be available to the Benson Center & PO Boxes.
    • Courier service will occur once daily to those departments that have requested special arrangements with Mail Services. These arrangements can be made by calling 336.758.5281 or emailing  Meri Silveri at silvermm@wfu.edu. The courier service will include inter-campus mail and packages only.
    • Outgoing mail should be of an emergency or critical nature only.
    • Faculty, staff and students, if you need to mail a package via USPS, UPS or FedEx, the appropriate supplies and drop-off bin will be available inside the foyer of Benson. Please enter the building through the door located on the parking lot C side. Supplies will be located between the two sets of doors at the entrance of Benson.   You will be required to complete a contact form so Mail Services can contact you for payment purposes for USPS,  UPS and FedEx packaging.
    • Students:  If you need to pick-up a package, you can meet our team in the same location mentioned above. Please note that you will need to contact Mail Services ahead of time to make arrangements for pick-up.  This service will be available Monday, Wednesday, & Friday from 1-3 pm.

    Mail Services will continue to evaluate the needs of our community and send updates regarding hours of operation as needed. 

  • Forwarding Mail
    • If you have a package that has been delivered to Mail Services and would like to have it forwarded or would like to have all mail forwarded, please contact us at 336.758.1922.
    • A Mail Services team member will contact you regarding what address you would like the packages forwarded to and payment for shipping if necessary.
    Things to consider before forwarding packages / mail:
    • While forwarding a package via the United States Postal Service (USPS) is free of charge, this option may take longer to deliver.
    • While forwarding a package via FedEx, UPS or DHL,  provide faster delivery options, these services will incur a charge.
  • Mailbox Key Return

    Check back for more information!

Mail Services, located on the first floor of the Benson University Center, provides incoming and outgoing mail and shipping operations for the University community. This includes providing:

  • A full array of services from USPS, UPS and FedEx
  • Mailing supplies and package preparation services
  • Student mailboxes, which are also located within the Mail Services’ facility

 

LOCATION

Benson University Center,
First Floor

HOURS OF OPERATION

8:00 a.m.-5:00 p.m.
Monday – Friday

11:00 a.m.-1:00 p.m.
Saturday (academic year)

CONTACT INFORMATION

General Info: 336.758.1922
Package Info: 336.758.5281
Fax: 336.758.1923